Claims Handling Proposition
Claims Leader – Astaara
- A positive claims handling experience is core to the Astaara offering
- Astaara is experienced in managing complex claims in step with our clients
First Response service and Loss Adjusting
- Market leading cyber and marine loss adjusting specialists
- Providers of first response service 365 / 24 / 7 globally
Dedicated Astaara
365 / 24 / 7 Hotline number:
Local Toll Free Number: 080 0852 6477
International Line: +1 404 905 8292
and
claims@astaaragroup.com
365 / 24 / 7 Hotline number:
Local Toll Free Number: 080 0852 6477
International Line: +1 404 905 8292
and
claims@astaaragroup.com
Support & design for rebuild
- The maritime cyber risk management specialists
- Claims leadership experience and excellence
- Vendor management and leadership
Legal coverage matters
- Top tier marine / energy law firm
- Global reach which mirrors Astaara’s client locations
- Marine cyber leaders on advisory and casualty /claims handling
Astaara overview of claim notification and triage process
Claims stages and how we expect to work together
Your obligations under the Astaara policy
- Notify us within 72 hours of incident.
- Implement your approved business continuity plan
-
Advise in notification of:
- What has happened
- Who you have reported the incident to
- How far incident response has been implemented
Triage
We will work with the Insured to establish what is required to:
- Analyse the issue
- Contain the infection
- Eradicate the malware
- Recover the data
- Restore systems
Assembling the team to respond
Astaara will work with you to appoint a team that is proportionate to the size of your business and the severity of incident
Guidance to Insureds on how to approach incident management
Analyse the issue
- identify the Threat Actor: who/what they want
- Understand how they achieved entry
- undertsna d where they have go to
- understand where they might wish to attack/encrypt
- establish location of data and status
Contain the infection
- isolate from the network
- scan for malware or other compromise
- analyse results and review system behaviour
- quarantine infected devices or network segments
- test for malware again
Eradicate
- rebuild / reload software,data and configurations
- renew systems where necessary
- scan with more than one reputable AV
- re-load with new OS and software
- re-scan with AV prior to network connection
Recover the data
- identify what has been used to encrypt and whether back ups are affected
- review back up status
- understand extent of dataset compromise
- understand configuration issues
- check back ups for virus load and integrity
Restore systems
- ensure back ups are clean
- ensure operating enironment is clean and both AV and firewalls are up and up to date
- establish clean back up and configuration files
- document new data stores and back up procedures
- bring back on line
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